Insights

Thinking in production terms.

Amazon Connect · Jun 14, 2026

AWS acquires NLX: conversational AI on Connect in weeks, not months

What no-code conversational AI means for launch timelines.

AI Delivery · Nov 5, 2025

AI-powered software delivery needs governance, not just tools

Speed without testing and security is just faster debt.

Production AI · Jul 20, 2025

Production AI on AWS: moving beyond pilots

What separates shipped AI systems from stalled proofs of concept.

Customer Experience · Nov 12, 2024

Amazon Connect and AI-powered customer experience

CX as a cloud-native operation.

Modernization · Jan 7, 2024

Why enterprise AI needs modernization before scale

Modern applications, connected data, solid foundations, in that order.